Return and Exchange Policy

1. Overview

At Saleem Brothers, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase or if you receive an item that is different from what you ordered, our Return and Exchange Policy is designed to make the process as straightforward as possible. Please review the guidelines below for returning or exchanging an item.

2. Return Policy

• Eligibility:
  • Returns are accepted within 7 days of the delivery date.
  • Important: If you receive your parcel and it is not what you ordered (for example, a different color or entirely different item), please inform our customer support team immediately. This helps us resolve the issue as quickly as possible.
• Condition:
  • Items must be returned in their original condition, unused, and with all original tags, packaging, and accessories intact.
• Return Shipping:
  • Unless the return is due to an error on our part (such as receiving the wrong item), the customer is responsible for return shipping costs.
• Refund Process:
  • Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5–7 business days. Please note that any original shipping fees (except when the error is ours) will not be refunded.

3. Exchange Policy

• Eligibility:
  • Exchanges are accepted within 7 days of the delivery date, and items must be in their original condition with all tags and packaging intact.
  • If you receive a parcel that does not match your order, please contact our customer support team immediately to initiate an exchange.
• Exchange Process:
  • To exchange an item, please contact our customer support team. The customer is responsible for any additional shipping costs unless the exchange is due to an error on our part.
• Availability:
  • Exchanges are subject to product availability. If the desired exchange item is out of stock, you may choose to receive a refund instead.

4. How to Request a Return or Exchange

1. Contact Us:
   • Email our Customer Service team at team@saleembrothers.com or WhatsApp us at +92 324 2455921. Please include your order number, a description of the issue, and a photo or video of the item that does not match your order.
2. Follow Instructions:
   • Once we review your request, our customer support team will provide you with clear instructions on how to return the item and the next steps for processing your refund or exchange.
3. Prepare Your Package:
   • Securely pack the item in its original packaging along with a copy of your order invoice.
4. Ship the Package:
   • Send the package to the address provided by our Customer Service team. We recommend using a trackable shipping service.
5. Processing:
   • Once the return is received and inspected, we will process your refund or exchange as applicable.

5. Exceptions

• Final Sale/Customized Items:
  • Products marked as “Final Sale” or items that have been customized or personalized are not eligible for returns or exchanges.
• Damaged or Worn Items:
  • Items that show signs of wear, damage, or alteration will not be accepted for return or exchange.

6. Additional Information

• Non-Refundable Items:
  • Please note that shipping fees and any promotional discounts applied at the time of purchase may be non-refundable.
• Policy Updates:
  • We reserve the right to update or modify this Return and Exchange Policy at any time. The most current version will always be posted on our website.

7. Contact Information

If you have any questions or need assistance with a return or exchange, please contact us at:

• Email: team@saleembrothers.com
• WhatsApp: +92 324 2455921
• Business Hours: Monday – Saturday, 11:00 AM to 7:00 PM