Shipping Policy

At Saleem Brothers, we are committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders.

1. Shipping Coverage

We offer shipping services across Pakistan. Delivery to certain remote areas may be subject to availability or additional charges, which will be communicated at the time of order confirmation.

2. Delivery Timeframe

Orders are typically processed within 1-2 business days after confirmation.
Standard delivery time is 3-5 business days, depending on the destination.
Delivery times may be extended due to unforeseen circumstances such as weather conditions, public holidays, or logistical delays. Customers will be notified in case of any delays.

3. Shipping Charges

Shipping costs vary based on the delivery location and order size. Charges will be displayed at checkout before order confirmation.
Free shipping may be available on orders exceeding a specified amount, as per ongoing promotions.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status through our courier partner’s website.

5. Delivery Process

Orders will be delivered to the address provided at the time of purchase. Please ensure that the details are accurate to avoid delays.
If you are unavailable at the time of delivery, our courier partner may attempt re-delivery or contact you for further instructions.

6. Payment Methods

We offer Direct Bank Transfer and Cash on Delivery (COD) as payment options.
For Direct Bank Transfer, please follow the provided payment details at checkout and ensure payment confirmation for order processing.
For COD, payment must be made in full at the time of delivery.
If an order is refused at delivery, the customer may be required to pay shipping costs for future orders.

7. Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery with relevant details and images.
We will assess the claim and, if approved, provide a replacement or refund as applicable.
Please refer to our Return and Exchange Policy for more details regarding damaged or missing items.

8. Contact Us

For any shipping-related queries or assistance, please reach out to us at:

Email: team@saleembrothers.com
Phone: +92 324 2455921

We appreciate your trust in Saleem Brothers and strive to provide a hassle-free shopping experience!